BriefCam®, founded in 2008, is the leading provider of video analytics software that enables people, communities, and companies of all sizes to unlock the value of video surveillance content. As a global company, BriefCam employs over 140 people worldwide across EMEA, North America, and APAC.
Our team strives for continuous improvement through the courage and curiosity to take calculated risks. We act with integrity by holding ourselves to a higher standard while delivering excellence through shared goals and mutual support. We believe in the power of people and make every decision based on how well it serves our employees, customers, partners and community.
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ArrayAs a Field Support Engineer at BriefCam, you will play a vital role in ensuring customer satisfaction and the success of local customer deployments by providing exceptional technical support and problem resolution both local on-site and remotely. Your primary responsibilities include assisting with local on-site installations, troubleshooting software and hardware issues, and ensuring the seamless operation of our solutions.
You will serve as the on-the-ground point of contact for customer support, creating positive interactions and delivering excellent service that reflects our commitment to quality. Additionally, you will diagnose and resolve software and hardware issues for end users during local on-site engagements.
The Main Responsibilities of the role
Internal Interfaces
· Technical Skills:
· Communication Skills:
· Certifications:
· Other Requirements:
Main Deliverables